Lost or Stolen Card

Del-One representatives would never ask you for personal or account information such as PIN numbers.
Please do not give your personal or account information!

 

•A text alert warning of suspicious activity on your card will NEVER include a link to be clicked. A valid notification will provide information about the suspect transaction and ask you to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop,’ and will never include a link.

• A text alert will always be from a 5-digit number and NOT a 10-digit number resembling a phone number. Text caller IDs will be 20733 or 37268.

• A phone call from the automated dialer will only include a request for your zip code, and no other personal information, unless you confirm that a transaction is fraudulent. Only then will you be transferred to an agent who will ask questions to confirm your identity before going through the transactions.

If at any point you are uncertain about questions being asked or the call itself, hang up and call Del-One directly. If you receive a call asking to verify transactions, no information should have to be provided by you other than your zip code and a ‘yes’ or ‘no’ to the transaction provided.

• We will NEVER ask for the PIN or the 3-digit security code on the back of the card.

• Posing as call center agents, fraudsters will often ask cardholders to verify fake transactions. When the cardholder says no, they did not perform those transactions, the fraudster then says that their card will be blocked, a new card will be issued, and that they need the card’s PIN to put on the new card. Many people believe this and provide their PIN.

• Regularly check your account(s) online for suspicious transactions, but especially if you are unsure about a call or text message you’ve received. If anything looks amiss, call Del-One directly for assistance.

• If you have received a voice or a text message from the fraud call center and unsure about responding to it, call Del-One directly for assistance.